A user experience study was conducted in four European countries between May and December 2024. Four clinical partner centres were involved: San Camillo (Italy), Parc Sanitari Sant Joan de Déu (Spain), the University of Limoges (France) and the University of Medicine and Pharmacy of Cluj-Napoca (Romania). Each centre conducted at least three separate focus groups composed of patients, healthcare professionals (therapists and clinicians) and carers.
The consortium evaluated feedback from AISN stakeholders on the early version of the AISN platform. The 71 participants enrolled evaluated key tools of the AISN system, including: the Rehabilitation Gaming System (RGS), a motor and cognitive rehabilitation platform; the Medical Information Management System (MIMS), a medical information platform integrating decision support for clinicians; the BrainX3, a neuroinformatics tool for analysing brain data; the Neurorehab educational platform, a website that provides educational information on stroke and post-stroke rehabilitation.
Quantitative and qualitative evaluations of the focus groups suggest an overall positive evaluation of the basic model of the AISN system. The System Usability Scale (SUS) of C (Marginal) indicated a reasonable usability of the technology explored during the activities, with room for improvement. This rating indicates that although the System has a basic level of functionality and accessibility, improvements are needed to better meet user expectations and ensure a seamless experience. Healthcare professionals and carers rated the system higher than patients, with the highest usability scores reported in Spain and the lowest in Romania. Strengths of the system included its intuitive design, adaptability and potential to enable effective remote rehabilitation. However, challenges were identified, including System complexity, a steep learning curve for users with lower digital literacy, and concerns about over-reliance on AI, which could affect trust and overall usability. Motivation and engagement were emphasized as crucial factors, with suggestions such as gamification, personalized feedback, and clear instructions to support better adherence. Human support was also seen as vital, with a strong call for clinical oversight and transparent AI-based recommendations under professional supervision.
These findings will guide the next phase of the AISN project, including updating the RGSapp and AI-based clinician decision support prior to clinical validation through the AISN randomised controlled trial (RCT).